Refund policy
30 day returns
You have 30 days after receiving your order to request a return.
What can be returned
To be eligible for a return, your item must be:
- unused
- in its original packaging
- undamaged and in the same condition you received it
You will also need your order number or proof of purchase. Items that have been used, opened from their original packaging or damaged cannot be accepted for return.
How to start a return
Email us at support@leclairmoreau.com with your order number. If your return is accepted, we will send you a return shipping label and instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged, faulty or wrong items
Please inspect your order when it arrives and contact us straight away if an item is faulty, damaged in transit or not what you ordered, so we can put it right.
Items we cannot accept
We cannot accept returns on gift cards, or on items that have been used or are not in their original, undamaged packaging.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you would like.
Refunds
We will let you know once we have received and inspected your return, and whether your refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card provider may take a little longer to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@leclairmoreau.com.